Frequently Asked Questions

Frequently Asked Questions

Find answers to common questions about our services

Do you accept insurance?

Yes, we accept most major insurance plans including Medicare, Medicaid, Blue Cross Blue Shield, Aetna, Cigna, UnitedHealthcare, and many others. Please contact our billing department to verify your specific coverage.

How do I schedule an appointment?

You can schedule an appointment by calling us at (620) 221-0496, visiting our contact page, or using our online booking system. We offer same-day appointments for urgent care needs and flexible scheduling to accommodate your busy lifestyle.

Are telemedicine consultations available?

Absolutely! We offer secure, HIPAA-compliant video consultations for follow-up visits, medication management, minor illnesses, and specialist consultations. Simply download our app or use our web portal to connect with our physicians from anywhere.

What are your office hours?

Our regular office hours are Monday through Friday, 8:00 AM to 6:00 PM, and Saturday 9:00 AM to 1:00 PM. We also offer extended hours for working professionals and 24/7 emergency services for urgent medical needs.

Do you offer pediatric care?

Yes, we provide comprehensive pediatric care from infancy through adolescence. Our services include well-child visits, immunizations, developmental screenings, and treatment of childhood illnesses. We create a welcoming, child-friendly environment for our young patients.

What should I bring to my first appointment?

Please bring your insurance card, photo ID, a list of current medications, any relevant medical records, and a list of questions or concerns. New patients should arrive 15 minutes early to complete registration paperwork.

Do you provide laboratory services on-site?

Yes, we have a fully equipped on-site laboratory for routine blood work, urinalysis, and other diagnostic tests. Most test results are available within 24-48 hours, and your physician will discuss the results with you promptly.

How do I get prescription refills?

You can request prescription refills through our patient portal, by calling our office, or asking your pharmacy to contact us directly. Please allow 2-3 business days for refill requests. For controlled substances, an appointment may be required.